Privacy Policy

Effective Date: September 16, 2025
Last Updated: September 16, 2025

C.L. Custer ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website https://www.clcuster.com, use our fuel delivery services, or interact with us via phone, text message, or email. By using our website or services, you agree to the practices outlined in this policy.

1. Information We Collect

Personal Information You Provide

We may collect personal information that you voluntarily provide to us when you:

  • Request fuel delivery services
  • Fill out contact forms or request quotes
  • Schedule delivery appointments
  • Sign up for SMS notifications or email communications
  • Call or text our customer service team
  • Make payments for our services
  • Participate in customer surveys or promotions

This information may include:

  • Full name and contact person details
  • Email address and phone number
  • Service address and delivery location
  • Billing address (if different from service address)
  • Payment information (credit card details, banking information)
  • Fuel type and quantity preferences
  • Special delivery instructions or access requirements
  • Communication preferences

Information Collected Automatically

We may automatically collect certain information when you visit our website, including:

  • IP address and browser type
  • Device type and operating system
  • Pages visited and time spent on our site
  • Referring website or search terms used
  • Cookies and similar tracking technologies
  • Location data (to optimize delivery routes and services)

Business and Commercial Information

For our commercial and agricultural customers, we may also collect:

  • Business name and tax identification numbers
  • Fleet information and equipment specifications
  • Usage patterns and delivery schedules
  • Purchase history and account details

2. How We Use Your Information

We use the information we collect to:

  • Provide Fuel Delivery Services: Schedule, confirm, and fulfill fuel deliveries
  • Customer Communication: Send delivery confirmations, reminders, and service updates
  • Customer Support: Respond to inquiries, resolve issues, and provide technical assistance
  • Payment Processing: Process payments and manage billing
  • Service Improvement: Analyze usage patterns to optimize delivery routes and improve service quality
  • Marketing Communications: Send promotional offers, newsletters, and updates (only with your consent)
  • Compliance: Meet legal and regulatory obligations
  • Safety and Security: Ensure safe delivery practices and protect against fraud

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information with:

Service Providers

  • Payment processors for transaction processing
  • Delivery route optimization services
  • SMS and email communication platforms
  • Website hosting and maintenance providers
  • Customer support systems

Business Partners

  • Fuel suppliers and distributors (as necessary for service fulfillment)
  • Equipment maintenance providers (for delivery vehicles)

Legal Requirements

  • Regulatory agencies as required by law
  • Law enforcement in response to valid legal requests
  • Courts or government agencies when compelled by law

All third parties are contractually obligated to protect your information and use it only for the specified purposes.

4. Communication Preferences

SMS and Email Communications

If you opt in to receive SMS or email messages from us, you may receive:

  • Delivery confirmations and scheduling notifications
  • Service updates and important account information
  • Promotional offers and fuel pricing updates
  • Safety notices and service alerts

Opting Out: You may opt out at any time by:

  • Replying "STOP" to any SMS message
  • Clicking "Unsubscribe" in any email
  • Contacting us directly at the information provided below

5. Data Security and Protection

We implement industry-standard security measures to protect your personal information, including:

  • Encryption of sensitive data during transmission
  • Secure storage systems with restricted access
  • Regular security assessments and updates
  • Employee training on data protection practices

However, no method of data transmission or storage is 100% secure. We encourage you to take appropriate precautions when sharing information online.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

Access and Portability

  • Request a copy of the personal information we have about you
  • Receive your data in a portable format

Correction and Updates

  • Request correction of inaccurate or incomplete information
  • Update your contact preferences and delivery information

Deletion

  • Request deletion of your personal information (subject to legal retention requirements)
  • Close your account and remove associated data

Opt-Out Rights

  • Opt out of marketing communications
  • Restrict certain uses of your information

To exercise these rights, please contact us using the information provided below.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Remember your preferences and settings
  • Analyze website traffic and usage patterns
  • Improve website functionality and user experience
  • Provide personalized content and recommendations

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may limit website functionality.

8. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services and fulfill contractual obligations
  • Comply with legal and regulatory requirements
  • Resolve disputes and enforce our agreements
  • Maintain business records for operational purposes

Customer account information is typically retained for 7 years after account closure. Website analytics data is retained for 2 years.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make changes, we will:

  • Post the updated policy on our website
  • Update the "Last Updated" date
  • Notify customers of significant changes via email or SMS (if applicable)

We encourage you to review this policy regularly to stay informed about how we protect your information.

12. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

C.L. Custer
Address: 2010 W Market

Harrisonburg, VA 22801
Phone: (540) 434-8888
Email: office@clcuster.com
Website: https://www.clcuster.com

For privacy-related inquiries, you may also write to us at the address above, attention: Privacy Officer.

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